Welcome John, to Telshare
Here's how your connected website is performing today.
🔗 Connect your website
Keep your existing site — add analytics, inbox & SEO audit🚀 Promote
Boost visibility with Sponsored Listings (clearly-labeled)🏢 Finish your profile
78% complete — unlock verified badgeUser Guide
A complete walkthrough of the Studio — from setting up your profile to publishing, optimizing and growing your pages. Expand any section.
⚡ Negotiation Engine — offers & quotes
Let buyers send price offers or request custom quotes instead of only Buy / Contact / Book. It is opt-in per page — recommended ON for property, services, events and high-ticket goods; OFF for fixed-price retail, digital and subscriptions.
- Open Negotiations in the sidebar and turn the engine on.
- Choose where it applies: all listings, selected listings, or custom quotations only.
- Set optional minimum acceptable offer, auto-expiry, and notification channels (in-app, email, push).
- A Negotiate button then appears next to Buy / Contact / Book / Request Quote wherever you enabled it.
- Each offer opens a threaded conversation — message, counter, accept or decline — and shows in your Dashboard, Notifications and Message Center.
★ What Telshare is — and why it’s different
Telshare is a transparent, global discovery platform. You build a professional page for what you offer — products, services, vehicles, real estate, food, hospitality, a portfolio and more — and Telshare indexes it so customers worldwide can find you through honest search and curated discovery.
- You’re judged on merit, not ad budget. Ranking is openly published — relevance, engagement, trust and recency — with no hidden weights. The only way to buy visibility is a clearly-labeled, capped “Sponsored” slot in search; you can never buy a homepage slot or a better organic rank.
- Telshare never sits in your transaction. It connects customers to you and steps aside — no payment processing, no middleman, no hidden cut. You deal with your customers directly.
- Free to publish, global from day one. Creating and publishing a page is free; optional paid extras (promotions, leads, add-ons or storage) are always clearly labeled. Multi-country, multi-currency and multi-language.
- Privacy by design. GDPR/CCPA-ready; you and your customers control your data, and any outreach to people is consent-based.
In short: Telshare gives you world-class tools to be found and grow, on fair and transparent terms — and gives your customers a trustworthy place to discover you.
1 Set up your business
- Open Workspace → Profile and fill your profile essentials — name, email, phone and country (marked Required to publish).
- Separately, complete your full profile (address, about, logo, category) and verify phone/email (or domain email) to earn the ✔ Verified badge. The badge is optional for publishing but boosts trust and search ranking — essentials gate publishing; the full profile earns the badge.
- Run several brands? Add more than one business and switch the active one in the top bar; each gets its own Profile.
7 Grow — Featured, Promotions, Ranking & Homepage Discovery
Growth is transparent and either earned (free) or bought through one clearly-labeled system.
- Sponsored Listings is your paid-visibility engine — the transparent way to buy reach across discovery surfaces (search, categories, featured, trending, related), with per-placement budgets, targeting, relevance ranking, frequency caps and analytics. Placements are clearly labeled Sponsored, capped, and never replace better-matching organic results. No auctions, no hidden pricing; everything is recorded in the activity log and Billing.
- Featured Listings can be earned automatically when a page qualifies (published, positive activity, 4–5 stars, verified, no major reports) or bought as a premium placement slot through Sponsored Listings.
- Ranking & Transparency shows exactly how visibility is calculated across three layers — Organic (Relevance, Engagement, Trust, Recency), Boosted (the paid ranking lift) and Featured (premium placement) — with a per-page score breakdown and history. Nothing is hidden.
- Homepage Discovery (free) is the organic homepage. You can’t buy a homepage slot, but you can choose which organic sections (Featured, Trending, Rising, Verified, Top Rated, Editor’s Picks) your page participates in, and see your eligibility for each.
- Leads are the engagement outcomes of your visibility — enquiries, messages and contact actions from people who found you through organic ranking, a Boost or Featured placement. They are results to act on, not something you buy.
- Analytics tracks views, clicks and ratings.
7c Manage relationships — Contacts
Open Contacts to work the relationships Telshare brings you — no spreadsheet needed.
- Contacts flow in automatically from your leads, messages, inquiries and followers — click Import from leads & messages to pull the latest.
- Move each contact through the pipeline (New → Contacted → Qualified → Won / Lost), set a follow-up date, add tags, and log notes — every change is timestamped in the contact's history.
- The top cards show how many contacts are in each stage; click one to filter, or search by name, page or tag.
- Export CSV any time to import into your existing CRM — Telshare helps you manage and follow up, and never sits in the transaction.
7b What buyers see: “Sponsored” on search
When you buy a Promotion in the Studio, your page can appear in a clearly-labeled “Sponsored” strip at the top of relevant search results. Visitors can see why (a transparency explainer), filter sponsored ads by industry or brand, or turn it off entirely from their dashboard — so promotions reach interested buyers without harming trust.
8 Plans & storage
Open View plans & storage pricing to compare plans. Pricing is flat — each plan shows a regular price and an offer price, monthly or yearly. Plans differ by business listings, locations, included leads/month, storage, shared-access seats, search visibility and analytics (see the next section). Need more capacity? Add à‑la‑carte add-ons (extra listings, locations, inventory or seats) or buy storage packs (billed monthly, refundable within 7 days). Everything you store — media and blogs — counts toward your storage limit.
9 Company, resources & blogs
Use About, Careers & News to tell your story, post roles and publish updates. Add help articles in Customer Resources, and write Optimize-friendly articles in Blogs.
10 Team & permissions
In Team & Permissions, invite members, assign roles, and use the permission matrix to control what each role can access across the Studio.
Shared Access (Unlimited plan) is separate: it lets you invite up to 5 external collaborators to build pages inside your account without buying separate subscriptions. Team & Permissions decides what each person can do; Shared Access is the plan entitlement that lets outside people work on your account — each shared seat still gets a role. All image uploads across the Studio must be business content you own or are licensed to use — no personal photos of identifiable people without consent, and never images of minors.
11 Messages & notifications
The Message Center has Inbox, System inbox, Sent, Drafts, Promotions, Spam and Trash, with search, spam controls and auto-delete retention. Notifications can be filtered, searched, marked read, deleted and set to expire.
12 Billing & payments
Billing & Payments records every purchase — subscriptions, invoices, transactions and refunds. Plans bought directly from Telshare and storage are refundable within 7 days; reseller purchases, Leads and Promotions are non-refundable.
13 Legal, security & settings
- Legal — edit your Terms and Privacy (shown on your pages), accept Telshare's platform Terms & Privacy, and toggle GDPR/CCPA compliance.
- Security — set a strong password, enable 3-factor authentication, generate recovery codes, review devices, and manage GDPR/CCPA data rights.
- Settings — language, country, page visibility, data-retention windows, activity-confirmation preferences (Message Center / email) and the feature on/off switches.
14 Support, FAQ & reports
- Page Support — support tickets between you and your visitors, each with a status (Open, Pending, Processing, Completed, Resolved, Closed) you can filter and update.
- Page FAQ — the customer FAQ shown on your pages, kept separate from tickets.
- Telshare Support — open a ticket to the Telshare team for Studio, billing or account help.
- Telshare FAQ — searchable answers about using the Studio.
- Reports — open from the sidebar or the 📊 button in the header.
15 Your data & confirmations
In Settings you have full control of your data: export it (GDPR Art. 20), delete it by category, delete everything, or close your account — verified by you first, then processed promptly within the legal response window (GDPR Art. 12/17). Every change is confirmed in Notifications, and you can also receive a Message Center message (default) and/or an email.
Open Privacy & Data → Your data requests (DSAR) to submit and track access, export, correction, restriction or deletion requests (Submitted → Processing → Completed). Manage cookies anytime from the cookie banner — Accept all, Reject non-essential, or set Analytics/Marketing preferences.
16 Plans, pricing & what's included
Open View plans & storage pricing from the Activity tab. Every plan includes Contacts, blogs, lists and feedback, and a verified badge when earned.
- One clear price. Each plan shows a single, honest price. Discounts apply only through a reseller or a valid promo code, and are always shown before you pay.
- Per-plan limits. Business listings (1 / 3 / 10 / Unlimited), locations (1 / 2 / 5 / Unlimited), included leads/month (0 / 100 / 500 / 2,000), storage (2 / 10 / 50 / 200 GB) and shared-access users (1 / 2 / 3 / 5). Plus analytics depth, tiered support, and a per-plan Optimize allowance (1 / 5 / 15 / Unlimited).
- Support tiers (by plan). Free & Starter — Standard Support; Growth — High-Priority Support; Business — Priority Queue Support. There are no ticket caps — tiers differ by response target, priority and channels (self-serve & email everywhere, Message Center from Starter, priority queue on Growth, dedicated manager on Business). The plan card "i" tooltip and the Support-by-plan table show each tier’s response target, priority and channels.
- Shared Access. Starter up to 2 users, Growth up to 3, Business up to 5 — outside people build in your account without their own subscription (role set in Team & Permissions). Need more? Add extra shared-access seats.
- Optimize is plan-based. Free up to your plan's limit, then a small per-optimization fee. Storage counts everything you store — media, page content, banners and blogs.
- Refunds. Plans from Telshare and storage are refundable within the set window (7 days by default); Leads, Promotions and reseller purchases are non-refundable.
All names, prices, limits and inclusions are configured by Telshare and can change per plan.
17 Reseller & promo codes
On Plans, Storage, Leads and Sponsored Ads you can choose Pay Telshare directly or Through a reseller. With a reseller selected, the reseller buttons appear (e.g. save 25%) and Telshare's promo-code / voucher field turns off — discounts never stack. Reseller purchases are one-time/prepaid and non-refundable. If Telshare turns the reseller program off, all reseller options disappear everywhere.
Telshare stores no card details at all — every payment is processed, and any saved card is stored, solely by the PCI-DSS-compliant payment provider. Card entry happens on the provider's secure form, never in Telshare. Apply Telshare promo codes (e.g. WELCOME20) when paying Telshare directly.
18 Selling — Buy Button & Trusted Seller
Open Commerce to accept payments on your pages. Telshare keeps the marketplace safe with two independent gates:
- Trust gate — Trusted Seller. Complete the readiness checklist: profile complete, email & phone verified, verified badge, and accept the Commerce Policy. Open to businesses, freelancers, creators and organizations.
- Plan gate. The Buy Button turns on from Starter up. On Free you can become fully Commerce-ready, then upgrade to switch selling on.
- Connect your own processor. Stripe or PayPal — money flows directly to you. Telshare never sits in the transaction, takes no cut and holds no funds.
- Verified Business bonus (optional). A verified matching business email raises trust, ranking, lead confidence and review priority.
- Safety. Selling can be paused automatically if the badge is lost, chargebacks exceed limits or fraud is reported — always with an appeal and restore path. Your exact trust score is held by Telshare.
18b Real payments — Stripe checkout is live
Stripe checkout now processes real payments, end to end — not a simulation:
- Connect your Stripe account. Open Payment methods, enable Stripe and enter your account/merchant ID and mode. Your live Stripe secret key is registered separately, server-side — it is never entered here or stored in the browser.
- What buyers see. Choosing Stripe at checkout redirects them to a real, secure Stripe-hosted payment page — the checkout screen tells them plainly this is live, not a reference flow.
- Confirmed automatically. Once Stripe confirms the payment, the order is created and shown in your Commerce orders — Telshare never holds the funds; they settle directly to your connected Stripe account.
- Other providers. PayPal, bKash and custom gateways still show at checkout as a reference flow until connected the same way — you'll see which is which before it affects a real sale.
19 Image Library
- Image Library. One library for all your images; upload once, reuse across your account with no extra storage. Open from the sidebar.
- Security (SSL). Every file and image is served over HTTPS with automatic SSL.
- Any device. Build, edit, design, publish, manage and message from phone, tablet or desktop.
20 Search intelligence & Search Demand
- Scoped & secure. Telshare search covers only Telshare pages — never the open web. Queries are private to Telshare, encrypted, and never sold.
- Gets smarter. Every search teaches the system; results cache for speed and rank more accurately the more they are used. Promotions, Boost, leads and Contacts activity all feed the intelligence.
- Transparent ranking. Relevance, engagement, trust, recency, a learning signal and a small labeled promotion factor — tuned in the Console, never a black box.
- Search Demand (your Studio). See what people search that matches you, then Promote, run Optimize or target Leads in one tap — and capture them in Contacts. Real demand becomes marketing.
21 Account ID, storage alerts & plan reminders
- Account ID. Your account has a unique ID (top bar). It identifies you across support, billing, offers and the Console — and is used when Telshare sends you a personal promo code.
- Storage alerts. Near your plan storage limit, Telshare alerts your Notifications, Message Center and email so you can add a pack or move up a plan before uploads stop.
- Plan reminders. An occasional, no-pressure nudge about the next plan up if it suits you — never changes your plan, and Telshare admins can switch it off in the Console.
22 Page types, categories & newsletters
- Five page types. Physical product, Digital product (downloads, courses, software, subscriptions), Services, Real-estate and Event (tickets, RSVPs, experiences) — covering the global market.
- Standard categories. 20 industries with detailed categories and sub-categories (matched across the Studio and search), so customers find you accurately. Vehicles, food, hospitality, portfolios and non-profits are covered here rather than as separate page types.
- Newsletters. Collect subscribers, then in Workspace → Newsletter compose and Send now or Schedule (one-time, weekly, monthly or quarterly). Cancel scheduled sends anytime; sent newsletters are kept in history.
Workspace
Manage every business, brand or organization you run on Telshare from one place. Currencies, newsletter and FAQs here apply across all of them — switch the active business in the top bar to edit its individual Profile.
Businesses Add as many businesses or brands as you need
Currencies accepted Used across all your pages' pricing fields, for every business
Newsletter
Compose & send
Write a newsletter to your subscribers and either send it now or schedule it for later — one-time or on a repeating cadence. Both manual and automatic sending are available.
FAQs Customer FAQ shown on your pages
Your page FAQ now has its own workspace, separate from support tickets.
Products
Real products and services with a real availability status — connected to the live Website Relationship Layer backend. Customers can save a product and ask to be notified when an out-of-stock item is back.
Add a product or service
Appointments
Publish real open time slots for customers to request — connected to the real Website Relationship Layer backend. Confirm, cancel, or reopen a slot; requests come in from your connected website or Telshare page automatically.
Publish a new slot
Tasks
Create a task related to your Studio work and assign it to an authorized freelancer, contractor, developer, or marketing agent — without leaving Studio.
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🔗 Integrations (outbound webhook)
Profile
Your profile powers your pages and your verified badge — and adapts to who you are: a business, business owner, professional, freelancer, contractor, agency, developer, specialist, creator, brand, organization, community or personal presence. (Acme Retail Co., selected in the top bar.)
Two things this profile controls
Essentials unlock publishing for everyone; the full profile earns the badge. Telshare is open to businesses, freelancers, creators, organizations and personal pages alike.
Active profile
🏢 Registered business / organization details Optional
Add these only if you have them. They unlock the optional Registered Business / Verified Organization badge and may be needed for certain regulated features — but are never required to publish.
Social & verification links
Language & region
Legal Terms & privacy shown on every page this business publishes
Profile completion
Verified badge
Earned once your email and phone are verified and your profile is complete — for businesses, creators, organizations and individuals alike. Businesses and organizations can add an optional Registered Business badge. Shown on every published page.
✔ Verified by TelshareVisitors & visitor accounts
Anyone can create a free Telshare visitor account to like, save, comment, rate and review your pages.
Visitor account creation (preview)
The full sign-up form visitors see on your published pages — including the consents they must accept before an account is created.
Account consents — shown on your sign-up form
Visitor accounts are created with your business, not Telshare — so your own Terms & Privacy come first. Edit the wording, mark which are required, and add or remove a consent. The first one links to the Terms & Privacy you set in Legal; a short Telshare platform notice always appears beneath.
Page analytics
Performance across all your published pages.
Views — last 14 days
Engagement breakdown
| Likes | 4,210 |
| Saves | 642 |
| Comments | 356 |
| Reviews | 128 |
| Shares | 211 |
Views, leads and revenue by location — regional/local and global. Filter by scope.
Where visitors come from
| Telshare Search (organic) | 5,412 | 44% |
| Sponsored Ads / Boost | 2,108 | 17% |
| Direct / bookmarked | 1,860 | 15% |
| Social & referral links | 1,489 | 12% |
| External search (Google/Bing) | 1,116 | 9% |
| Other / unattributed | 423 | 3% |
Conversion funnel
Live visitors ● live
Viewing your pages right now — refreshes automatically.
Devices & browsers
| Mobile | 68% |
| Desktop | 27% |
| Tablet | 5% |
Download your analytics
Export your analytics any time. Included free on every plan.
Auto-deletion
Automatically delete analytics older than your chosen window. Older data is removed on a rolling basis.
Blogs
Publish articles linked to your pages to boost engagement and Optimize.
Connect Your Website
Keep your existing website — connect it in minutes, no redesign required. Get visitor analytics, a unified inbox for its messages and leads, and SEO suggestions, without moving your site into Studio.
1. Add your website
No migration needed — your site stays exactly where it is. Tell us where it's built and we'll show you exactly where to paste one line — or send it straight to whoever manages your site.
Setting these helps visitors find you by category or region on the homepage and Search — you can add or change them anytime from your connected sites list.
Negotiations
Turn offers & custom quotes on per page, then respond to buyers — counter, accept or decline. Reuses your Messaging, Leads & Notifications.
Incoming negotiations
Leads Engagement outcomes
Leads are the engagement outcomes of your visibility — enquiries, messages and contact actions from people who found you. You don’t buy leads; you earn them by being visible. To earn more, increase your reach with Sponsored Ads or Boost. Every lead flows into your Contacts automatically.
Want more leads?
Leads follow reach — buy reach on Telshare with Sponsored Ads (full campaign control) or Boost (the simple, one-tap version). Both use the same simple model — daily budget × days — so leads stay a clean outcome, never a separate store.
How leads reach you
- Enquiries from your page forms, booking and contact actions
- Visitors who find you via organic ranking, a Boost or a Featured placement
- Delivered to your Message Center, with optional email and Contacts / webhook (Zapier, HubSpot, Salesforce)
Optimize
Optimize lifts your page in Telshare's own search & discovery — organic, transparent (the reason is shown in Ranking), and free & unlimited on every plan. It also optimizes your page for external engines like Google & Bing (meta, sitemap, structured data, indexing). For paid visibility, use Sponsored Ads or Boost. Optimize applies to the websites you connect through Connect Your Website. Connect a site to run an audit against it.
🚀 Optimize this page — Telshare search & discovery
Pick a page and optimize it in one click. Optimize makes your page complete and well-structured so it ranks fairly and organically in Telshare search & discovery — the reason is always shown in Ranking. Optimize is free and unlimited on every plan. (External-engine meta, sitemap & structured data are in Web visibility below; for a paid lift in ranking use Promotions.)
See exactly where your page was, where it is now, and how it improved — ranking movement tracked over time. No black box.
Full transparency: every Optimization action, its status (Completed / In Progress / Scheduled) and its impact level.
Advanced (optional) — fine-tune each element
You don't need this. 1-click already handles everything above. Use this only if you want to hand-edit a specific tag.
🌐 Web visibility — external search engines Google · Bing · DuckDuckGo
Optimize how your page appears on external engines. It works alongside in-Telshare Optimize (your ranking in Telshare\'s own search & discovery) - same page, two audiences. Core fields are included on every plan; advanced schema, audits & rank tracking come with the Optimization premium below.
Telshare generates valid tags, sitemap and structured data and reports status; actual crawling/indexing happens on each engine\'s own schedule.
Optimization Health Score
Insights
Quick Optimize
The free 1-click optimize, per page:
Optimization
Includes:
The per-page 1-click optimize is always free. Optimization adds ongoing analysis, health score and ranking insights, billed monthly or yearly. Charges are recorded in Billing & Payments.
🎁 Voucher & promo code
Redeem a voucher or promo code for account credit, or apply a promo code for a discount on your Optimization subscription. Telshare may send you offers here automatically.
One simple rule: Optimize is free — your plan includes a set number of one-click optimizations each cycle (shown in your allowance), and any extra optimizations are a single flat per-extra fee. That's the whole pricing. The optional accelerators below are advanced one-time add-ons for a deeper push — you never need them to rank.
🔑 Keyword optimization
A focused optimization push for one target keyword. Progress shows in Your optimization progress.
📄 Page optimization
A full optimization cycle for one page — metadata, content, internal links and technical SEO.
📍 Local optimization
Local-intent optimization for “near me” and city-level searches.
Ranking & Transparency
Exactly how your page’s visibility is calculated — no hidden weights, no secret boosts. Every factor below is visible and auditable.
How ranking works
Where Optimize fits: on-page Optimize (free, per page) strengthens Relevance and how well your page is indexed — it improves factor 1, it is not a separate or paid boost, and it never overrides a better-matching result. You can watch the resulting ranking movement over time in Optimize Services → Your optimization progress.
Ranking breakdown
Boost transparency
Compare vs similar pages
Daily impressions, search appearances, clicks and leads, with promotion periods highlighted.
Homepage Discovery Free · organic
The Telshare homepage shows clearly-labeled monetization. Below the search bar it features organic discovery sections — pages earn placement by being verified, popular, growing or editorially selected. You can’t buy a homepage slot, but you can choose which sections your page participates in.
Disabling a section removes your page from it (where opt-out is allowed). Eligibility is earned automatically — keep pages verified, optimized and well-rated to qualify for more sections.
Search demand Intelligence
What people are searching on Telshare that matches your business — turn real demand into action with Promotions, Boost and Leads, and capture the contacts in your Contacts. Powered by Telshare Search Intelligence; scoped to Telshare and secure.
🔒 These insights come only from searches across Telshare pages — never the open web. The more visitors search, the sharper your demand insights become, and the smarter your targeting gets.
Image Library
One central library for all your images — upload once and reuse across every page and site you build. Images are auto-compressed and count toward your storage; reusing one on another page costs no extra storage.
Contacts
Your Contacts hub — every customer relationship from Telshare in one place — leads, messages, inquiries and followers. Track the stage, add notes and follow-ups, and export to your existing CRM. Telshare never sits in the transaction.
Import & Sync privacy-first
Bring contacts into your Contacts (CRM) from files or connected providers — with explicit consent, duplicate detection, field mapping and full audit logs. Nothing is messaged or converted to a lead automatically; every action is yours to take.
Sponsored Listings promote
Promote your business pages with clearly-labeled Sponsored placements across discovery — search, categories, featured, trending and related recommendations. Set a budget, target your audience, launch, and track performance. Pay with your ad credits, billing, or a reseller — all from Studio. Sponsored placements are always labeled and never replace better-matching organic results.
Boost easy ads
The quickest way to get more visibility. Pick a page, where and how long to run, set a budget, and launch — Boost runs as a clearly-labeled Sponsored placement on the same engine as Sponsored Ads, so all delivery, targeting, billing and analytics are shared. For full campaign control, use Sponsored Ads.
Feedback unified
Hear from your visitors, tune the feedback widget on your published pages, send feedback to Telshare, and see your ratings — all in one place.
Message Center
All messages in one place. Inbox holds your conversations and incoming leads; Leads is a filtered pipeline of those leads; Promotions is system marketing only; alerts live in Notifications.
Notifications
Updates about your pages, leads, billing and support. Filter by read state, search, delete, or set an expiry window.
Team & permissions
Invite people to help run Studio and the rest of the console. Team & Permissions is for internal staff with role-based access; to invite an outside collaborator or agency, use Shared Access. Every team title maps directly to console features — nothing fuzzy, nothing implied.
Click a title to preview exactly which console features it can view, edit, or can't access at all.
Permission matrix — Admin
1. Add people
Add as many invitees as you need — each one gets their own team title.
2. Review permissions
3. Send invites
Each invitee receives an email with a link to accept or decline — access is granted only after they accept.
Support Hub
Everything you need to get help fast — guides, FAQs, tickets and direct contact, all in one place.
📘 User Guide
A complete walkthrough of the Studio.❓ Telshare FAQ
Searchable answers about the Studio.🎫 Telshare Support
Open a tracked ticket with our team.🛟 Page Support
Tickets between you and your visitors.📄 Page FAQ
The FAQ shown on your published pages.📨 Contact Telshare
Email, phone, chat & system status.🛡️ Customer Resources
Safety & trust library for your buyers.💳 Billing help
Invoices, refunds & payments.🔒 Security & account
Login, 2FA, devices & protection.Page support tickets
Support conversations between you (business) and your page's visitors — separate from your Page FAQ.
Page FAQ
The customer FAQ shown on your published pages. Visitors can search these — kept separate from your support tickets.
Your FAQ Organized by category — visitors can search them on your page
Telshare Support
Get help from Telshare directly for Studio, billing or account issues. Looking for answers? See Telshare FAQ.
Open a ticket
Answer a couple of quick questions so we route you to the right team — the fastest path to a resolution.
Telshare FAQ
Searchable answers about using the Studio. Need a person? Open Telshare Support.
Contact Telshare
We're here to help you build, grow and get the most out of Telshare. Pick the channel that suits you — most queries are answered the same day.
Open a support ticket
Best for account, billing or technical issues — tracked end-to-end with a reference number.
Create a ticket →Search the Help Center
Instant answers to the most common questions about using the Studio.
Browse FAQs →Live chat
Chat with a specialist in real time, Monday to Friday, 9am–6pm.
Start chat →Email us
support@telshare.com — we typically reply within about 4 hours.
Copy email →Call us
+1 (800) 555-0199 — Monday to Friday, business hours.
Show number →System status
All systems operational — check live uptime and any incidents.
View status →Tip: for anything account-specific, a support ticket is fastest — it's logged and routed to the right Telshare team, with a reference you can track.
Security
Authentication, verification, recovery codes, devices and account protection for your Studio account.
Authentication
Changing your password or User ID sends a one-time code to your email to confirm it’s really you.
Multi-factor authentication
Identity & verification
Account recovery
We don't use security questions — knowledge-based answers are easily guessed or phished (NIST SP 800-63B advises against them). Recover access with one-time recovery codes plus your authentication factors.
Devices & active sessions
| Device | Location | Last active | |
|---|---|---|---|
| MacBook Pro · Chrome | Los Angeles, US | Now | This device |
| iPhone 15 · Safari | Los Angeles, US | 2h ago | |
| Windows PC · Edge | Austin, US | 3d ago |
Data privacy & your rights
Exercise your rights under GDPR, CCPA and applicable DPA regulations.
Settings
Page-level preferences, language, country, visibility and data retention for your Studio.
Studio modules
Every module below works independently — nothing here is coupled to anything else.
Language & region
Page visibility
Data retention
Applies across messages, notifications, visitor activity logs and reports.
Your data & account rights
Under the GDPR (and CCPA) you can access, export and erase your data. You're in full control — erasure happens immediately, with no Telshare waiting period.
Erase all categories of your data permanently and immediately.
Activity confirmations
Choose how you're confirmed when something changes. Confirmations are always shown in Notifications; pick any extra channels below.
Features
Enable or disable any Studio feature. Disabling hides it from the sidebar — turn it back on here anytime.
Telshare Inventory Free
Multi-location stock, suppliers, purchase orders and pricing — included free with your Telshare workspace.
Track items across warehouses, stores and dealers with movements, transfers & receiving, purchase orders, stocktake, batch & expiry (FEFO), valuation and demand-based reorder planning — every feature, no plan tiers, no charge.
Everything included
- Unlimited SKUs & locations
- Warehouses, stores & dealers
- Movements & transfers
- Purchase orders & receiving
- Stocktake & adjustments
- Batch & expiry (FEFO)
- Valuation & stock aging
- Reorder planner
- Multi-currency & pricing rules
Module availability and feature governance are controlled by your organization in the Telshare Console.
Plans & Pricing
Compare plans, add-ons, featured listings and media storage — buy or upgrade here. Charges then appear in Billing & Payments.
Everything you store — media and blogs — counts toward your storage limit. Storage purchases are refundable within 7 days.
Billing & payments
Purchases, invoices, transactions and refunds across Plans, Promotions, Optimize and Storage.
Subscriptions & auto-renewal
Recurring billing only happens for services where you turned it on. Cancel any service below — you’ll keep it until the end of the period you already paid for (the remaining month or year), and it will not renew after that. No partial refunds for time already elapsed; eligible purchases remain refundable within the refund window.
Payment methods
🔒 Telshare stores no card details. Every payment is processed, and any saved card is stored, solely by your PCI-DSS-compliant payment provider. Card entry always happens on the provider's secure form — never in Telshare. The cards listed here are read live from your provider; Telshare keeps nothing.
Adding, viewing or removing a card all happen in your payment provider's secure portal — card data is never entered into or held by Telshare.
Legal
Your page-level Terms and Privacy, shown separately below, plus Telshare's platform policies and compliance controls.
Your terms & conditions
Shown on every page you publish. Customers must accept before purchase or contact.
Your privacy policy
Describes how you collect and use visitor data. Required for verified pages.
Security, SSL & page access
- Every page, file and image you publish is served over HTTPS with automatic SSL — no setup.
- Restrict any page to members-only (visitors sign in with their Telshare account) or password-protected access.
- Images live in your Image Library, stored securely and reusable across pages.
- Telshare complies with GDPR and CCPA/CPRA and operates under a Data Processing Agreement (DPA) with Standard Contractual Clauses (SCCs) for international transfers; sub-processors are bound by equivalent safeguards.
- Visitor contact is routed through Telshare (Message Center, Contacts, Page Support) — never raw email — so threads stay tracked and emails stay private.
Disclaimer
Telshare is a publishing, discovery and communication platform. For sales made through a Buy Button, the seller is the merchant of record and is solely responsible for products, payments, refunds, shipping, taxes and disputes; Telshare is not a party to those transactions, processes no payments and holds no funds. SSL, members-only and password protection reduce risk, but no online system is guaranteed perfectly secure. Plan prices exclude tax; the correct sales tax / VAT / GST for the buyer's state or country is calculated and collected automatically at checkout by the payment gateway (for example Stripe Tax) — Telshare does not set tax rates manually.
Telshare platform legal
Compliance
Plan Usage & Limits
See how much of your plan you’re using — listings, locations, inventory, storage, shared-access seats and included leads — against each limit. Your plan price is fixed: reaching a limit never triggers overage charges — you upgrade or add capacity instead. The Promotions balance and storage below are separate, optional purchases.
Limits come from your current plan plus any add-ons you’ve purchased. Need more of something? Open Create → View plans & storage pricing to upgrade or add capacity à la carte.
Privacy & Data
Your data-protection controls and rights under GDPR, CCPA/CPRA and similar laws. Manage consent, exercise your rights and review how your data is used.
🔐 Your privacy at a glance
Telshare never sells your personal information. You can access, correct, export or delete your data at any time, and withdraw consent for optional processing. Region detected: United States (CCPA/CPRA).
The real, complete list — not a generic policy template. If something isn't in this table, we don't collect it. Anything marked "hashed" is stored as a one-way cryptographic hash, not the original value — we can use it to detect a suspicious login, but cannot recover your actual IP address or device details from it.
Third parties with any access to your data: Stripe (payments only), nobody else. We do not sell, rent, or share your personal data with data brokers, advertisers, or any other third party, for any reason.
Submit and track data-subject requests under GDPR/CCPA/CPRA. Each request requires identity verification, is then processed promptly within the legal response window, and is logged with an auditable status.
Access & portability
Get a copy of your data in a portable, machine-readable format (GDPR Art. 15 & 20).
Correct or restrict
Fix inaccurate data, or restrict/object to certain processing (GDPR Art. 16, 18, 21).
Erase my data
Request deletion of your account and personal data (GDPR Art. 17 “right to be forgotten”).
Help & oversight
Contact our Data Protection Officer or lodge a complaint with a supervisory authority.
Full details are in the Telshare Privacy Policy. Data may be processed by sub-processors under data-processing agreements with appropriate safeguards for international transfers (SCCs).
Featured Listings
Featured placement on the Telshare homepage and search page is awarded automatically when a page meets eligibility — positive activity, strong ratings, active messaging, a verified badge and no major reports.
How a page becomes featured Automatic — no manual submission
About, Careers & News
Public content shown on your pages — your story, open roles and the latest updates.
About us
Images Photos shown on your About page
Video links YouTube, Vimeo or other links — no direct uploads
Customer Resources
A safety & trust library to share with your customers, plus your own published guides and downloads.
🛡️ Telshare Safety & Trust Center
Share these with buyers so they can spot scams, fake or spam pages, unsafe payments and recalled products — and know their rights. Help your customers stay safe and they’ll trust your business more. Telshare never asks for payment outside a business’s own checkout.
Add a resource
Reports Super admin
Reports raised by visitors across your pages, sponsored ads, page activities and lead messages — all routed to the Telshare super-admin moderation queue. Note: the full moderation decision console is a separate admin module that will be built next.
Every report — from pages, sponsored ads, page activity or lead messages — lands here and is forwarded to the Telshare super admin. Decisions (remove / warn / dismiss) are recorded; the full moderation back end (Telshare Console) is a separate admin build.
Website Chatbot
Build an assistant for each connected website. It answers only from the knowledge you publish here — never invented — and hands the visitor to a person when it has no answer. Visitors meet it on your site; you meet the same one in Dashboard.
Ad preferences
Choose which sponsored results you see. Everything here is applied on the server, so anything you turn off is never sent to your browser.
Create & manage posts
List a product or service in six short steps. Stock control is offered afterwards and is entirely optional.
Create post
Manage posts
Where people drop off
Counted over the same window at each stage. It shows where volume falls away, not a path traced through one person.
Action Center
What needs your attention right now, gathered from every part of Studio so you are not checking nine screens to find out.
Audience
Who your audience actually is, segmented from facts you recorded — never from inferred traits.
Retention & Loyalty
Who came back, who is going quiet, and who has gone. Based on real relationship activity.
Search Intelligence
What visitors are looking for on your site, and whether that demand is rising.
Website Health
Whether your connected website is working right now — distinct from Optimize, which is about improving it.
Changes → Impact
Did a change to your site do anything? Correlated against that site’s own activity before and after.
Ask Studio
Ask a plain question about your own numbers. It answers from your data, and says so when it cannot.
Network Intelligence
How your account sits in the wider network — reach through connected sites and relationships. Scoped strictly to you; no other business’s figures appear here.